Privacy Policy

Yongjian Enteprise takes your privacy seriously. Please read the following to learn more about our privacy policy.

At www.yongjian-herb.com / www.yongjian.biz, we are committed to protecting your privacy. We consider the information obtained from our consumers and from other visitors to this site to be confidential; no information is ever given to anyone for any reason. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will not collect any personal information about you except when you specifically and knowingly provide it. Access to such information is limited to only those employees and representatives of www.yongjian-herb.com who need to use it in the course of their assigned responsibilities.

What is your return policy?
If you receive an incorrect item due to a mistake on our part please call our manager on duty, or our office (business hours) 6(04)-3512802 or email us and we will gladly replace the wrong item with the correct item to ship the incorrect merchandise back to us at no cost to you, please email us at least 3 days after the product has been received otherwize we will not process your complains. If there was a mistake on your part you can ship the incorrect merchandise back to us at your expense. Any item(s) sent out after your original order due to a mistake or damage will be charged to your credit card. Once the incorrect or damaged item(s) are returned to www.yongjian-herb.com we will credit that amount back to your credit card.

How will I know you received my order?
You will receive an E-mail confirmation to let you know that your order was received and is being processed.
About buying Online, we are appointing 2CheckOut.com Inc. (Ohio, USA) as our internet merchant account provider
IF YOU PURCHASE A PRODUCT OR SERVICES FROM US USING 2CheckOut.com Inc. (Ohio, USA) POINTS YOU ARE THEREBY AGREEING TO THE FOLLOWING: 2CheckOut.com Inc. (Ohio, USA) IS ONLY A SELLER OF 2CheckOut.com Inc. (Ohio, USA) THAT ARE REDEEMABLE FOR PRODUCTS OR SERVICES AT PARTICIPATING WEB SITES SUCH AS THIS. UNDER NO CIRCUMSTANCES SHALL 2CheckOut.com Inc. (Ohio, USA) BE CONSTRUED AS OFFERING ANY OTHER PRODUCT OR SERVICE TO ANY PARTY WHATSOEVER. 2CheckOut.com Inc. (Ohio, USA) SHALL NOT BE LIABLE TO ANY PARTY ON ANY GROUNDS FOR ANY PRODUCT OR SERVICE OFFERED FOR SALE BY US ON OUR WEB SITE, BY TELEPHONE OR OTHERWISE.

Contact us
All products within this site may be purchased for personal consumption OR FOR RESALE. Occasionally there may be information on www.yongjian.biz/www.yongjian-herb.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. www.yongjian-herb.com reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is canceled, www.yongjian-herb.com shall promptly issue a credit to your credit card.

USA-Canada Africa Europe 3 - 7 Business Days*

Asia & Australia 3 - 5 Business Days*

Pos Malaysia Berhad provided you:
· Time certain delivery
· Computerised track and trace system
· Internat tracking
· Same-day local delivery
· Next-day delivery at specified centres or times
· Pick-up facilities
· Money Back Guarantee
· No hidden charges.

We send orders daily (Monday-Saturday) Orders will be processed within 24 hours after your credit card transaction captured. * This is an estimation delivery time. In some rare situation and for some countries maybe takes longer.